We currently have a 14 day return policy meaning that you have 14 days after receiving your item to request a return. We operate a refund only policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging if applicable. 

If you wish to return an item, please make sure you put a note with your full name, order number and brief description why. This can be returned to:

Frequency Fitness
PO Box 79
Liverpool
L24 1YU

Damages

We ask that you inspect your product when you receive the item. If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any returns question at freqfit@outlook.com.